FAQ/POLICIES

HOURS + CONTACT:

Please e-mail us with any questions, as we're always happy to help! We answer e-mails Mon-Thur.

SHIPPING POLICY:

We ship six days a week, with 95% of all packages going out within 24 hours! If your package is to be delayed in shipping more than 48 hours, we will alert you by e-mail. We are not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

Most USA packages are delivered within 2-3 days shipping via USPS (US Post office). We are 100% at their mercy for packages arriving on time. Because of this, we can't guarantee package delivery times.

Please contact us, if you would like to pick your order up at one of our upcoming events.

INTERNATIONAL SHIPPING + DUTIES/IMPORT:

We ship to nearly every country worldwide. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check on your own countries policies for expected costs involved.

International delivery times are generally between 2-3 weeks. Please expect longer shipping times during the coronavirus outbreak worldwide. We do not offer shipping timeframe guarantees, but do take 100% responsibility for your package arriving safely.

NEW PRODUCTS/BUSINESS PARTNERSHIPS:

We are always looking for new and existing businesses to partner with to bring their products to our marketplace. If there is a product you would like us to add, please let us know.

RETURN POLICY:

We'll accept any item back within 30 days of receipt. Items must be either unused, or in sellable condition. Customers are expected to cover shipping costs unless a mistake has been made on our end. Please e-mail us if you have questions, as we always want to make sure you're happy with your purchases!

PACKAGING:

All of our packaging is reused material from our suppliers/manufacturers to ensure that we do not introduce new waste material into the environment. We reuse as much as possible. As such, you may receive used packaging material on some orders.

WHERE TO MEET US:
Currently we do not have any events planned due to the CoronaVirus.